{"id":1177,"date":"2026-07-29T11:41:58","date_gmt":"2026-07-29T11:41:58","guid":{"rendered":"https:\/\/liusu-jewelry.com\/refund_returns\/"},"modified":"2026-10-16T04:10:44","modified_gmt":"2026-10-16T04:10:44","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/liusu-jewelry.com\/en\/refund_returns\/","title":{"rendered":"RETURNS &#038; REFUNDS"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1177\" class=\"elementor elementor-1177 elementor-36\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2f0edf4d e-flex e-con-boxed e-con e-parent\" data-id=\"2f0edf4d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-524f6f24 elementor-widget elementor-widget-text-editor\" data-id=\"524f6f24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h1>LIUSU Return and Refund Policy<\/h1>\n<p><strong>Effective Date:<\/strong> July 29, 2026<br \/><strong>Last Updated:<\/strong> July 29, 2026<\/p>\n<p>LIUSU hopes that every piece of jewelry arrives in beautiful condition and remains with you for years to come. If a product does not meet your expectations, this Policy explains how we handle order cancellations, returns, exchanges, and refunds.<\/p>\n<p>This Policy does not exclude or limit any mandatory consumer rights available to you under the applicable laws of your country or region.<\/p>\n<h2>1. 30-Day Return Period<\/h2>\n<p>You may request a return within 30 calendar days from the date the product is delivered.<\/p>\n<p>After submitting your return request, please send the product back in accordance with the return instructions we provide, normally within 14 calendar days. If applicable law provides a longer period, that longer period will apply.<\/p>\n<p>To ensure that your return can be correctly identified and processed, please contact us before sending it to obtain the correct return address and return instructions. Sending a product back without contacting us may delay processing but will not affect any mandatory rights available to you under applicable law.<\/p>\n<h2>2. Return Conditions<\/h2>\n<p>Returned products should meet the following conditions:<\/p>\n<ul>\n<li>\n<p>The product has only been handled as reasonably necessary to inspect or try it on;<\/p>\n<\/li>\n<li>\n<p>The product shows no signs of extended wear, scratching, alteration, cleaning, misuse, or contact with perfume or chemicals;<\/p>\n<\/li>\n<li>\n<p>The product has not been repaired, polished, resized, or otherwise treated by an unauthorized person;<\/p>\n<\/li>\n<li>\n<p>Original tags, hygiene seals, protective films, and tamper-evident labels remain intact;<\/p>\n<\/li>\n<li>\n<p>Certificates, jewelry boxes, storage pouches, accessories, and complimentary gifts supplied with the product are returned together with it;<\/p>\n<\/li>\n<li>\n<p>An order number or other valid proof of purchase can be provided; and<\/p>\n<\/li>\n<li>\n<p>The product is returned in suitable packaging to prevent damage during transit.<\/p>\n<\/li>\n<\/ul>\n<p>You may reasonably inspect and try on the product in the same way you would in a physical store. If handling beyond what is reasonably necessary to inspect the product results in a reduction in its value, we may deduct an appropriate amount from the refund where permitted by law.<\/p>\n<h2>3. Items Not Eligible for Change-of-Mind Returns<\/h2>\n<p>Except where a product is defective, damaged in transit, not as described, incorrectly supplied, or otherwise covered by applicable law, the following products are generally not eligible for returns based on personal preference or a change of mind:<\/p>\n<ul>\n<li>\n<p>Jewelry customized, engraved, resized, specially made, or clearly personalized at your request;<\/p>\n<\/li>\n<li>\n<p>Earrings or other pierced jewelry delivered in sealed hygiene packaging where the hygiene seal has been removed;<\/p>\n<\/li>\n<li>\n<p>Physical or electronic gift cards;<\/p>\n<\/li>\n<li>\n<p>Products altered, repaired, or otherwise treated by anyone other than LIUSU or an authorized service provider;<\/p>\n<\/li>\n<li>\n<p>Products damaged through improper wear, storage, cleaning, accidental impact, exposure to chemicals, or normal wear and tear; and<\/p>\n<\/li>\n<li>\n<p>Products clearly marked \u201cNo Returns or Exchanges\u201d or \u201cFinal Sale,\u201d but only where applicable law permits change-of-mind returns to be excluded.<\/p>\n<\/li>\n<\/ul>\n<p>The sale of a product at a promotional or discounted price does not affect your legal rights where the product is defective, damaged, not as described, or incorrectly supplied.<\/p>\n<h2>4. Order Cancellations<\/h2>\n<p>If you need to cancel an order, please contact us as soon as possible.<\/p>\n<p>Orders that have not entered processing or shipping may be cancelled and refunded to the original payment method. Once an order has been shipped, it must be handled through the return process set out in this Policy.<\/p>\n<p>Customized, engraved, resized, or specially made products may enter production shortly after the order is confirmed. Once production has begun, the order may not be cancelled unless otherwise required by applicable law.<\/p>\n<h2>5. Damaged, Defective, or Incorrect Products<\/h2>\n<p>Please inspect your products promptly after receiving the parcel.<\/p>\n<p>If a product is damaged in transit, defective, not as described, or different from what you ordered, please contact us as soon as possible at <a href=\"mailto:info@liusu-jewelry.com\"><strong>info@liusu-jewelry.com<\/strong><\/a> and provide:<\/p>\n<ul>\n<li>\n<p>Your order number;<\/p>\n<\/li>\n<li>\n<p>A description of the issue;<\/p>\n<\/li>\n<li>\n<p>Photographs or videos clearly showing the issue; and<\/p>\n<\/li>\n<li>\n<p>Photographs of the outer packaging and shipping label, where necessary.<\/p>\n<\/li>\n<\/ul>\n<p>Contacting us promptly helps us investigate shipping damage but does not reduce any consumer rights available to you under applicable law.<\/p>\n<p>Once the issue has been confirmed, we will provide a repair, replacement, partial refund, or full refund, depending on the circumstances. LIUSU will cover reasonable return shipping costs arising from an error by LIUSU, an inherent product defect, or confirmed shipping damage.<\/p>\n<p>Normal wear and tear, accidental damage, improper care, exposure to perfume or chemicals, and unauthorized alteration or repair are generally not considered manufacturing defects.<\/p>\n<h2>6. How to Request a Return<\/h2>\n<p>Please follow these steps to request a return:<\/p>\n<ol start=\"1\">\n<li>\n<p>Email <a href=\"mailto:info@liusu-jewelry.com\"><strong>info@liusu-jewelry.com<\/strong><\/a> with your order number and details of the product you wish to return;<\/p>\n<\/li>\n<li>\n<p>Briefly explain the reason for the return. If the product is damaged or incorrect, please also provide photographs;<\/p>\n<\/li>\n<li>\n<p>Wait for us to provide a return authorization number, return address, and shipping instructions;<\/p>\n<\/li>\n<li>\n<p>Securely package the product together with its packaging, certificates, accessories, and any applicable complimentary gifts; and<\/p>\n<\/li>\n<li>\n<p>Send the parcel in accordance with our instructions and retain proof of shipment.<\/p>\n<\/li>\n<\/ol>\n<p>Please do not send the product to the manufacturer, the sender address printed on the original parcel, or any publicly listed business address that we have not confirmed.<\/p>\n<p>To protect warehouse and logistics security, the correct return address will be provided separately after we receive your return request.<\/p>\n<h2>7. Return Shipping and Customs Charges<\/h2>\n<h3>7.1 Change-of-Mind Returns<\/h3>\n<p>If you request a return because you have changed your mind, selected the wrong size, or have a personal preference, you will generally be responsible for the return shipping costs.<\/p>\n<p>We recommend using a trackable shipping service and purchasing appropriate insurance based on the value of the product. Unless otherwise required by applicable law, you bear the risk of loss or damage during return transit until the parcel reaches the designated return address.<\/p>\n<h3>7.2 Defective or Incorrect Products<\/h3>\n<p>If a return results from a confirmed product defect, shipping damage, or an incorrect product supplied by LIUSU, we will provide the relevant instructions and cover reasonable return shipping costs.<\/p>\n<h3>7.3 International Returns<\/h3>\n<p>International returns must follow the customs-declaration instructions we provide. Please complete customs documents accurately and, where appropriate, mark the parcel as \u201cReturned Goods.\u201d<\/p>\n<p>Import duties, value-added tax, customs-clearance fees, and agency fees are charged by local customs or tax authorities and may not be directly refundable by LIUSU. You may need to apply for a refund from the relevant local authority.<\/p>\n<p>If a parcel is returned because delivery was refused, the address was incorrect, it was not collected, or customs clearance was not completed, we may deduct the actual original shipping costs, return shipping costs, duties, or handling charges from the refund where permitted by law.<\/p>\n<h2>8. Refunds<\/h2>\n<p>After receiving and inspecting the returned product, we will notify you by email of the outcome of the refund review.<\/p>\n<p>Eligible refunds will be returned to the original payment method. We will normally initiate the refund within five business days after it is approved and, in all cases, within any mandatory time limit required by applicable law.<\/p>\n<p>After the refund has been initiated, banks, card issuers, payment platforms, and currency-conversion processes may require an additional five to ten business days for the funds to appear in your account.<\/p>\n<p>Where required by applicable law, an eligible refund will include the standard delivery cost of the original order. If you selected express delivery, priority delivery, or another upgraded service, the portion exceeding the standard delivery cost will generally not be refunded.<\/p>\n<p>We do not charge a restocking fee for eligible returns. However, where permitted by law, the refund amount may be reduced if:<\/p>\n<ul>\n<li>\n<p>The product was damaged after delivery;<\/p>\n<\/li>\n<li>\n<p>The product was used or handled beyond what was reasonably necessary to inspect and try it on;<\/p>\n<\/li>\n<li>\n<p>Accessories, certificates, packaging, or complimentary gifts supplied with the order are missing; or<\/p>\n<\/li>\n<li>\n<p>There is another demonstrable reduction in the product\u2019s value.<\/p>\n<\/li>\n<\/ul>\n<h2>9. Delayed or Missing Refunds<\/h2>\n<p>If you have received confirmation that your refund has been completed but the funds have not yet appeared, please:<\/p>\n<ol start=\"1\">\n<li>\n<p>Check the original payment account again;<\/p>\n<\/li>\n<li>\n<p>Contact your card issuer or payment platform;<\/p>\n<\/li>\n<li>\n<p>Contact your bank to confirm whether the refund is still being processed; and<\/p>\n<\/li>\n<li>\n<p>If the funds have not arrived after the estimated processing period, contact <a href=\"mailto:info@liusu-jewelry.com\"><strong>info@liusu-jewelry.com<\/strong><\/a> and provide your order number.<\/p>\n<\/li>\n<\/ol>\n<p>Please note that your bank or card issuer may require additional time to process and credit the refund.<\/p>\n<h2>10. Exchanges<\/h2>\n<p>Exchanges are subject to product availability.<\/p>\n<p>If you wish to exchange a product for a different size, color, or style, the quickest option is generally to request a return of the original product and place a new order after the return has been approved.<\/p>\n<p>If a product is defective, damaged in transit, or incorrectly supplied, we may arrange a replacement directly without requiring you to place a new order. If a price difference, international shipping cost, or customs charge applies, we will explain it before confirming the exchange.<\/p>\n<h2>11. Promotional Products<\/h2>\n<p>Unless a product is clearly marked \u201cFinal Sale\u201d and applicable law permits change-of-mind returns to be excluded, promotional and discounted products are subject to the same return conditions as full-price products.<\/p>\n<p>A \u201cFinal Sale\u201d designation does not exclude any legal rights relating to products that are defective, damaged in transit, incorrectly supplied, or not as described.<\/p>\n<h2>12. Gift Orders<\/h2>\n<p>Refunds are generally returned to the original payment method used by the purchaser.<\/p>\n<p>If a product was purchased as a gift, the recipient may contact us to discuss exchange or store-credit options. We may require the original order number or other proof of purchase.<\/p>\n<h2>13. Contact Us<\/h2>\n<p>To cancel an order, request a return or exchange, or inquire about a refund, please contact:<\/p>\n<p><strong>LIUSU Customer Service<\/strong><br \/><strong>Email:<\/strong> <a href=\"mailto:info@liusu-jewelry.com\">info@liusu-jewelry.com<\/a><\/p>\n<p>Please include your order number when contacting us.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>LIUSU Return and Refund Policy Effective Date: July 29, 2026Last Updated: July 29, 2026 LIUSU hopes that every piece of [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1177","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>RETURNS &amp; REFUNDS - liusu-jewelry.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/liusu-jewelry.com\/en\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"RETURNS &amp; REFUNDS - liusu-jewelry.com\" \/>\n<meta property=\"og:description\" content=\"LIUSU Return and Refund Policy Effective Date: July 29, 2026Last Updated: July 29, 2026 LIUSU hopes that every piece of [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/liusu-jewelry.com\/en\/refund_returns\/\" \/>\n<meta property=\"og:site_name\" content=\"liusu-jewelry.com\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/profile.php?id=61591743638220\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-16T04:10:44+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/liusu-jewelry.com\\\/en\\\/refund_returns\\\/\",\"url\":\"https:\\\/\\\/liusu-jewelry.com\\\/en\\\/refund_returns\\\/\",\"name\":\"RETURNS & REFUNDS - liusu-jewelry.com\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/liusu-jewelry.com\\\/en\\\/#website\"},\"datePublished\":\"2026-07-29T11:41:58+00:00\",\"dateModified\":\"2026-10-16T04:10:44+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/liusu-jewelry.com\\\/en\\\/refund_returns\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/liusu-jewelry.com\\\/en\\\/refund_returns\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/liusu-jewelry.com\\\/en\\\/refund_returns\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"\u9996\u9875\",\"item\":\"https:\\\/\\\/liusu-jewelry.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"RETURNS &#038; 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